Customer Service Engineer at Stresert Services Limited

Our client is into the sales and distribution of electrical appliances such as Air Conditioners, Automatic Voltage Stabilizers. They also offer after-sales services such as Installation, Servicing, and Repairs. The service of a Customer Service Engineer is required for immediate employment. 
DEPARTMENT :- TECHNICAL OPERATIONS

REPORTS TO :- GENERAL MANAGER
SUPERVISION :- Senior Technicians

Technical Consultants

CAC Sub-Contractors
BASIC FUNCTION :-  To manage after sales services to clients including installation, repairs and routine maintenance
PRINCIPAL RESPONSIBILITIES :

Installation Contract Management:

• To seek bids for Commercial and Residential Air conditioning projects
• To assess, cost and quote for Residential and Commercial Air conditioning projects
• To supervise air conditioning projects including procurement and installations
• To supervise sub-contractors on air conditioning projects including site supervision

Service Contract Management:

• To assess, cost and quote for services including repairs and routine maintenance
• To establish and maintain a database of all customers in liaison with the Accounts department
• To persuade customers to sign service contracts for the routine maintenance of their air conditioners
• To predict the service needs of customers and make necessary arrangements to meet those needs
• To prompt listed customers and agree convenient timing for the service calls as they fall due
• To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
• To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner

Logistics:

To provide necessary logistics for after sales services

Safety:

To create a Safety program and ensure compliance by all personnel
Accounting:

To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid

Other duties:

Carry out any other related duties, as may be required.

Job Requirements:

Education:

A good first degree in Engineering from a reputable university or Polytechnic. Preferably in Mechanical Engineering
Working knowledge of Microsoft Excel, Word and PowerPoint

Experience:

• 5 years post graduation experience in Customer Service or Sales is required
• Experience in Project Management (especially in Electric Home Appliances) will be an advantage

Skills Required:

• Very good communications skills
• Good Planning Skills

Our ideal candidate will possess the following additional attributes:

• Passion for selling
• Self-driven
• Good Communication Skills
• Customer Service Orientation
• He or She must be a Licensed Driver

Proposed Salary & how to apply: 

The proposed salary ranges between N150,000 - N190,000 per months based on experience

Interested candidates who meet the above criteria should forward CVs to ‘recruitment@stresertservices.com’ using ‘CSE-TECH-OPS’ as the subject of the application before 10th  March 2020.