Customer Service (E-Commerce) at SKLD integrated Services LLC

Responsibilities

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
• Assist clients on order-on-line.
• Deal with orders in the back office and liaise with logistics.
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
• Manage ongoing customer relationships utilizing our CRM tools.
• Develop collaborative, positive working relationships with staff at our traditional boutiques.
• Assist customers with after-sales service issues.
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client.
• Maintain and update regular client correspondence.

Job Requirements

• Candidates should possess an HND qualification
• 1-2 years experience in customer service (preferably E-Commerce)
• Strong Ecommerce background
• Must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly.

Salary
N55.000 - N61,000 / month.