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  • Posted: Jun 1, 2022
    Deadline: Jun 6, 2022
  • Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
    Read more about this company


    Customer Service /Call Center Agent


    • Managing large amounts of inbound and outbound calls in a timely manner
    • Follow communication “scripts” when handling different topics
    • Responding to requests and enquires online
    • Taking and handling the phone inquiry and complaints
    • Follow-up on customer calls
    • Build sustainable relationships and engage customers by taking the extra mile
    • Identifying customers’ needs, clarifying information, researching every issue, and providing solutions 
    • Keep records of all conversations in our call center database in a comprehensible way
    • Process orders, requests, and applications
    • Identify and escalate issues to supervisors
    • Report on customer feedback
    • Provide personalized customer service
    • Follow-up on customer calls
    • Upsell products and services when required
    • Ensure feedback from the customer to further improve the customer services
    • Provide product and service information to customers
    • Meet personal/team qualitative and quantitative targets


    •  Bachelor's degree in a related field
    • Minimum of 6 months experience in customer service/ call center agent
    • Excellent communication skills
    • Strong phone and verbal communication skills along with active listening
    • Ability to multi-task, set priorities and manage time effectively
    • Ability to learn fast and adapt well to changing work schedules
    • Must have a good eye for detail
    • Must have good problem-solving skills
    • Should be innovative
    • Must have experience and skills needed to lead a team
    • Ability to handle stressful situations appropriately
    • Must have high moral principles

    Method of Application

    Interested and qualified? Go to Nicole Sinclair Consulting on to apply

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