Customer Service Associates at Mopheth Group

Job Description

• We are currently seeking a dedicated and customer-focused individual to join our retail pharmacy store as a Customer Service Representative.
• The successful candidate will be responsible for providing excellent customer service, attending to in-store and online customer inquiries, and ensuring a positive shopping experience. To be eligible for immediate employment, candidates must reside in or around Victoria Island and Lekki.

Job Functions/Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Provide information about products, promotions, and store policies.
• Attend to customer inquiries, requests, and concerns promptly and effectively.
• Maintain a welcoming and tidy store environment.
• Assist customers in locating products and making informed purchasing decisions.
• Process transactions accurately using the point-of-sale system.
• Respond to online customer inquiries via email, chat, or social media.
• Address and resolve customer complaints and concerns in a timely manner.
• Collaborate with relevant departments to ensure prompt resolution of online issues.
• Actively promote store products and ongoing promotions.
• Participate in the execution of in-store events and marketing initiatives.

Qualifications

• Candidates should possess an HND/BSc in any relevant field.
• Previous experience in customer service or retail is an advantage.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Work Monday to Friday, 9 am to 9 pm, and alternate weekends from 9 am to 9 pm.
• Must be ready to stand for extended periods and attend to customer needs efficiently.

Requirements:

• Reside in or around Victoria Island, Surulere, Yaba, Bariga, Obalende, and Lekki.
• Flexibility to work extended hours and alternate weekends.
• Enthusiastic and positive attitude.
• Proficiency in using basic computer applications.