Customer Service Associate at Branch International

Job Overview

You will be responsible for providing an inspiring and delightful experience to our customers. 

• Delivering efficient, friendly responses to customer inquiries and build our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications

• Higher Education Qualifications in Business/Client Service/Customer Service/Marketing 
• Active on social media platforms and also conversant with social media trends
• Expertise in managing conversations on social media
• Passionate about customer service
• Highly entrepreneurial - comfortable with ambiguity and taking initiative
• Excellent collaborator and team player
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Good typing speed (ideally above 45 wpm). This will be tested below. 
• Previous experience in Customer Service in Finance related company is an added advantage
• Must have completed the mandatory NYSC programme or have an exemption letter.