Customer Service Assistant at PG Consulting Limited

Responsibilities

• Help customers with complaints and questions.
• Give customers information about products and services
• Take orders and process returns
• Help customers understand the product and answer questions about their reservations
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries on all online platforms.
• Communicating with customers through various channels.
• Keeping record of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Providing feedback on the efficiency of the customer service process.
• Preparing quotes for clients.
• Update website products and prices

Academic Qualification and Skills

• HND / B.Sc. in Social Science or a related field.
• Minimum of 1 year working experience in a similar capacity.
• Business acumen and ability to forecast sales trends.
• Attention to detailand sociable personality.
• Ability to work with less supervision and multitask.
• Ability to plan and excite strategic sales process.
• Computer savvy with proficiency in Microsoft office.