Customer Service Assistant at MAMAPOOT

We are a Food ordering platform/online food vendor marketplace based in the United kingdom looking to recruit Customer Service assistants / Business development officers.

• The candidate will work remotely(from home anywhere in Nigeria). It will be an opportunity to develop and grow skills in aquiring, on boarding and supporting new clients and customers
• We are looking for a person knowledgeable in customer service, telesales and lead generation and has a proven record of success in building pipelines, generating opportunities, closing deals.
• This role requires close collaboration with cross-functional teams to nurture and grow new opportunities with individuals and organizations that are ready to adopt our products and services. The position holder will be developing & executing key sales growth strategies that expand the company’s enterprise customer base and increases the sales.
• This person will be responsible for negotiating both externally and internally to close contracts and run full-cycle deals for the team.
• The ideal candidate will have sales expertise and a strategic perspective on both product and partnership development, Interact with key decision-makers via phone, email, and social channels across customer organizations to identify opportunities, upsell, and close deals
• Establish, develop and maintain business relationships with customers to ensure client satisfaction, so as to generate new business for the company, following the closure of an opportunity, and also loyalty to ensure continuous renewal of services and referrals.
• Use CRM to organize prospecting activities and keep track of sales tasks and milestones
• Strategize with management and staff to identify viable marketing and pricing strategies and also enhance sales approach.
• Expedite the resolution of customer problems and complaints to provide excellent customer satisfaction ratings

Qualification and skills

• Must have basic knowledge of catering services
• Must be able to generate leads and convert deals. As such, this person would earn bonuses based on targets
• Prior experience in customer service and/or telesales is required
• Prior experience in B2B or B2C sales will be an advantage
• Must be Tech Savvy with the ability to talk tech and use most productivity software
• Effective relationship building/growing skills, with the ability to deliver results simultaneously in a cross-functional environment.
• Strong negotiating skills and attention to detail is required
• Strong written and verbal communication skills
• Excellent interpersonal, problem-solving, and analytical skills, with the ability to plan, pitch, and execute sales strategies.
• Exceptional customer service skills.
• Ability to work independently & a team player
• Must have a working laptop & strong internet connection.
• Must be able to manage and develop social media platforms.
• Must be able to work remotely .

Job Type: Full-time

Salary: ₦65,000.00 per month