Customer Service Assistant at Aquada Development Corporation

Job Description

• As the demand for our products has grown, we are looking to hire a Customer Service Assistant to support our expanding operations.
• This role will support the management team by responding to phone calls, written inquiries, emails and other communication from our customers and associates.
• This position will require clear and ongoing understanding of all aspects of our operation in order to provide proper and effective digital media presence.
• The candidate will be based either in our head office in Umuahia, Abia State.
• Successful candidates will be expected to have prior experience working as a customer service agent, telemarketer, administrative assistants, or similar client-facing position.

Requirements
The ideal candidate will have most, if not all of the following:

• Candidates should possess a Bachelor's Degree / HND / OND qualification with 2 years work experience.
• Outstanding, polished telephone manners.
• Excellent and convivial communication skills across a diverse set of individuals and clients.
• Superior organizational skills to handle multiple tasks and overlapping responsibilities.
• Exceptional writing skills so as to support documentation tasks associated with this position.
• Demonstrated intellectual curiousity around people and consumer behavior.
• Excellent observational skills.
• Demonstrated ability to collaborate with a geographically disperse (virtual) team of colleagues.
•  Prior (or current) experience as a customer service agent, front desk associate or similar market-facing role would be advantageous.
• Prior experience working in a formal corporate environment would be considered advantageous.