Customer Service / Application Officer at Law and Visas

Job Description

• We are looking for a competent client relationship officer. This is a customer service position. The position requires you to provide excellent customer service to our clients and the office team.
• Experience in immigration law is not essential. However, an experience in working in a business and office environment, getting tasks done in a short time is essential.

Responsibilities

• Fill in Clients records and forms
• Check and process clients documents
• Analyze clients documents
• Scan and Upload documents
• Fill forms online
• Anaylse situation and issues
• Check for errors in documents
• Sell service to the prospective clients
• Collect Client information and fill out application forms
• Liaise with clients on a daily basis
• Assist clients with knowing the range of services offered
• Demonstrate good knowledge of services to clients
• Greet clients in a friendly, polite, and professional manner
• Educate clients about current immigration developments and trends
• Ring up clients, respond to emails, meet face to face, and chat to clients to take payments, and you issue receipts
• Contribute to team's daily sales goals

Job Requirements

• B.Sc / HND Degree holder of any discipline from a reputable institution
• Minimum 3 years of work experience
• Must have experience working in a business/office environment
• Must have good data analysis skills
• Must be able to follow set company rules and standards
• Minimum of Second class lower or itsequivalent.
• Must have good interpersonal and organizational skills
• Must have good knowledge of basic computer applications ie Microsoft word, chrome etc.
• Must have excellent verbal communication skills
• Strong orientation towards providing excellent customer service
• Basic math skills
• High attention to detail
• Demonstrated selling skills
• Ability to maintain a professional appearance
• Must reside in Lagos. Must be able to travel to the office early at normal office hours.
• Fluent in spoken English.
• Must have good writing ability / skills.
• Must have good research and fact-finding abilities / skills.