Customer Service / Application Officer at Law and Visas

Job Description

• The firm is looking for a competent client relationship officer. This is a customer service position.
• The position requires you to provide excellent customer service to our clients and the office team.
• Experience in immigration law is not essential. However, an experience in working in a business and office environment, getting tasks done in a short time is essential.

Responsibilities

• Fill in Clients records and forms.
• Check and process clients documents.
• Analyze clients documents.
• Scan and Upload documents.
• Fill forms online.
• Anaylse situation and issues.
• Check for errors in documents.
• Sell service to the prospective clients.
• Collect Client information and fill out application forms.
• Liaise with clients on a daily basis.
• Assist clients with knowing the range of services offered.
• Demonstrate good knowledge of services to clients.
• Greet clients in a friendly, polite, and professional manner.
• Educate clients about current immigration developments and trends.
• Ring up clients, respond to emails, meet face to face, and chat to clients to take payments, and you issue receipts.
• Contribute to team's daily sales goals.

Job Requirements

• B.Sc / HND degree holder of any discipline from a reputable institution.
• Minimum of 3 years of work experience.
• Must have experience working in a business/office environment
• Must have good data analysis skills.
• Must be able to follow set company rules and standards
• Minimum of Second class lower or itsequivalent.
• Must have good interpersonal and organizational skills
• Must have good knowledge of basic computer applications ie Microsoft word, chrome etc.
• Must have excellent verbal communication skills
• Strong orientation towards providing excellent customer service
• Basic math skills.
• High attention to detail.
• Demonstrated selling skills.
• Ability to maintain a professional appearance.
• Must reside in Lagos.
• Must be able to travel to the office early at normal office hours.
• Fluent in spoken English.
• Must have good writing ability/skills.
• Must have good research and fact-finding abilities/skills.

Salary
N100,000 - N120,000 monthly