Customer Service and Transaction Specialist at Furex Technologies

Job Summary

• As a Customer Transaction Relations and Transition Specialist you will be responsible for ensuring the smooth and accurate processing of gift card verification, user balance reconciliation, and customer relations.
• You will play a crucial role in maintaining the integrity of user accounts, resolving issues promptly, and providing exceptional customer support. Your duties will involve:

Responsibilities

• Verify the authenticity and validity of digital assets submitted by users.
• Process digital assets transactions within defined time frames, prioritizing prompt
• Accurately reconcile user balances after various transactions
• Investigate, escalate, and resolve any discrepancies or errors in user balances.
• Compile and report reconciliations
• Manage the OTC desk and facilitate OTC transactions.
• Receive and escalate user issues across all communication chanels to relevant units/teams for quick resolution.

Skills / Qualifications

• Excellent Customer Service
• Proactive and Creative
• Strong Leadership Skills
• Ability to identify errors
• Detailed and Focus
• Willingness to Learn
• Candidate must reside in / around Lekki/Ajah.