Customer Service Agent at betBonanza

The Customer Support Agent will be responsible for assisting both betBonanza online and retail customers via the company’s authorized communication channels.

Responsibilities:

• To always be up to date with betBonanza business product portfolio and ongoing promotions.
• To monitor competitor activity and maintain a good knowledge of their offering.
• To communicate important feedback and complaints from customers about business issues to Customer Support Manager and Superiors immediately as they become known.
• To show initiative in providing ideas for processes improvement in Customer Support department, as well as general improvements for the company, based on own experience at work and customer feedback.
• To provide support to the Customer Support Manager on Online related or other tasks as required.
• Escalate inquiries beyond scope of work to Customer Support Manager and other Superiors where necessary.

Requirements:

• BSc/HND in any field from a recognized tertiary institution
• Excellent communication skills with proven interpersonal abilities
• Minimum of 2yrs proven experience in Customer Service
• fluency in English, knowledge of Hause is a plus

Note: This is a shift job and candidates may be required to work either in morning or afternoon shift, even on weekends and public holidays (based on rotation)