Customer Sales Representative (Lagos) at Tempkers Limited

Responsibilities

• Sales generation and conversion: Close sales and ensure customer satisfaction.
• Up-selling & Cross-selling: Actively look for opportunities to up-sell and cross-sell additional products to clients.
• Sales Target Achievement: Consistently meet and exceed monthly and annual sales targets and quotas.
• Prospecting & Lead Generation: Identify and prospect new customers through various channels (cold calls, messages and referrals) to build a healthy sales pipeline.
• Client Engagement: Develop and maintain strong relationships with existing and potential customers to understand their needs and provide solutions.
• Receive calls from 3cx phone
• Recommend Products based on clients inquiry and skin issues and give instructions on how to use products.
• Take down clients order using the Order Taking Form and forward to Orders Department for processing.
• Respond to Whatsapp messages, Instagram messages and upload Whatsapp status daily with products that are available.
• Fill Notify me form for clients when the products are out of stock and forward to Client Retention Department, Client Success Supervisor and Inventory Department.
• Fill refund form when necessary and forward to supervisor.
• Follow up on orders taken to ensure it is dispatched timely to the clients.
• Resolution of customer complaints and escalation of client issues to supervisors.
• Provide product and service information to customers.
• Transfer calls to Stores if needed.
• Ensure to greet the client properly, tell them your name and get their details.
• Follow up on already placed orders.
• Send daily total sales report to Boss and management.

Requirements

• Interested candidates should possess a Bachelor's Degree with 1 - 2 years relevant experience