Customer Retention Specialist (Female) at NOWNOW

Job Description

• We are looking for a dynamic Retention Specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
• To be successful as a Retention Specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales.
• Ultimately, a top-class Retention Specialist is able to improve sales by creating lasting bonds with customers.

Responsibilities

• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.

Qualifications

• Candidates should possess a Bachelor's Degree with 0-2 years work experienc