Customer Retention Executive at Tremendoc Limited

Responsibilities

• Analyze customer feedbacks and develop new techniques to ensure customer retention.
• Gather information about customer complaints.
• Develop aggressive retention strategies based on customer feedback.
• Negotiate with customers to renew subscriptions and retain business.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.
• Make sales calls to existing and new customers for business growth.
• Provide excellent customer services and ensure customer satisfaction.

Qualifications

• Qualification: Bachelor's Degree
• 2 years previous customer retention experience
• Customer centric mentality.
• Background in data analysis and sales.
• Flexible and willing to work on additional assignments/department initiatives as needed.
• Interpersonal skills and ability to interact and work with employees at all levels.
• Ability to work independently and in a team environment.
• Ability to project professionalism over the phone through excellent phone etiquette.
• Excellent written and verbal communication skills.
• Strong attention to detail, time management and decision-making skills.
• Ability to handle multiple tasks in a fast-paced environment while meeting expectations.
• Willingness to take initiative and to follow through on projects.
• Ability to work flexible schedule as business needs dictate.
• Thorough knowledge of MS-Office Suite (Word, Excel, powerpoint)
• Ability to work effectively across teams.
• The ability to multi-task, and work well under pressure with tight timelines