Customer Relationship/Project Manager at IO Furniture

Key Summary of the Job

• Coordinate and handle all aspects of project execution.
• Manage and oversee communication with clients, pre and post project execution.
• Oversee all aspects of furniture delivery and installation from start to finish.
• Coordinate the activities of the Installation team on site.
• Liaise with all internal teams and ensure that all technical requirements are incorporated in the project design and installation documentations.

Core Working Relationships:

• Technical Team
• Production Team
• Installation Team
• Logistics/Procurement Team
• Interior Design Team
• Customer Service Team

Task Complexities:

• Prepare detailed program of works for all projects and ensure timelines are strictly adhered to.
• Oversee all aspects of project implementation and client communication.
• Carry out site inspection to determine site readiness.
• Attend site meetings and act as point of contact for clients for all project communication during execution process.
• Work with Interior Designers and Technical department to meet Clients’ requirements
• Schedule pre-installation meetings and post-installation walkthrough with the installers, Interior Designers and Technical team.
• Plan and supervise product delivery and installation, including performance of work,
• Provide timely and formal written communication throughout projects execution period and disseminate all critical information to all project stakeholders
• Conduct quality inspection of work done on site by the installation team, identify and resolve snags within the specified timelines as per policy.
• Maintain detailed project documentation of key project decisions as per clients /project requests and revisions.
• Provide weekly project status update during operational meetings.

Education & Experience

• First Degree in Science or Social Sciences
• Experience with ERP systems
• Minimum of 5 years’ previous experience as a customer relationship/ project manager (previous work experience within the furniture manufacturing industry is an added advantage).

Required Skills:

• Excellent customer relationship and project management skills
• Ability to analyze, plan, schedule and implement project installation
• Analytical and quantitative decision-making skill
• Oral and written communication skills
• Problem-solving & creativity
• Integrity/Discipline
• Excellent interpersonal skills
• Strong negotiation skills.