Customer Relationship Officer at Tharwa Finds

Duties

• Handle incoming walk-in customers, phone calls, appointments and messages.
• Address customer’ needs and concerns efficiently and effectively to turn unhappy customers into return guests.
• Build rapport and establish good relationships with customers to ensure customer retention.
• Promote and up-sell products, services and packages to maximize sales opportunities where necessary.
• Provide constructive feedback on sales, effectiveness of promotions, customers, product and service launches as well as store activities and trends.
• Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.

Requirements

• Candidates should possess HND / Bachelor's Degrees with 3 - 10 years relevant work experience.

Salary
N100,000 Monthly.