Customer Relationship Officer at County Finance Ltd

Job Objective(s)

• To establish and maintain positive customer relationships towards the growth revenue for the company.

Duties & Responsibilities

• Approach customers with the aim of winning new business
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the company.
• Aggressively market the company’s products to ensure favorable market response and optimum build-up of revenue.
• Implement marketing strategies / programs laid out by the company to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set disbursement targets and investment deals from Private, Public, Individuals and Corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability
• Sell / Cross-sell and upsell the company’s products.
• Market the brand.
• Perform other related duties as assigned by the management.

Expected Outcomes:

• Delivery of all Set Financial targets.
• Achievement of disbursement target.
• Customer Service delivery – Customer Satisfaction rating.

Educational Qualifications

• First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
• The ideal candidates must be based within these locations and must currently work at a commercial bank in Relationship Management for Ogba (1-3years) and Ikorodu ( minimum of 1 year) experience required.

The ideal candidates must also be conversant with the following:

• Basic knowledge of Accounting, Finance and Economics.
• Finance house operations, policies and procedures
• Good knowledge of the Finance house products and services.
• Business development and acquisition
• Marketing, Selling and Cross Selling
• Knowledge of current business trends and CBN Regulatory laws.

Desired Skills:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs
• Good interpersonal skills
• Excellent Communications skills (written and oral)
• Marketing and Selling skills
• Leadership and negotiation skills
• Good Relationship management skills
• Confident and must possess excellent networking skills.

Behavioral Expectations:

• High degree of professional ethics, integrity and responsibility
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
• High sense of confidentiality and discreteness.