Customer Relationship Officer at AMO Farm Sieberer Hatchery Limited

Job Summary

• The Customer Relationship Officer will be responsible for managing customer interactions, processing sales orders, generating invoices, and ensuring excellent customer service throughout the sales process.

Key Responsibilities

• Generate and process customer invoices accurately and on time.
• Receive and attend to customer inquiries, complaints, and requests.
• Maintain customer records and transaction documentation.
• Coordinate order processing and delivery schedules.
• Follow up on customer payments and outstanding invoices.
• Prepare daily sales and invoicing reports.
• Support the sales team in managing customer accounts.
• Ensure customer satisfaction and prompt issue resolution.
• Maintain accurate records of customer communications.
• Assist with sales administration activities.

Requirements

• Bachelor's Degree or HND in Business Administration, Marketing, Accounting, or related discipline.
• Minimum of 2 years of relevant experience in customer service, invoicing, or sales administration.
• Good knowledge of Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Experience with ERP or accounting software will be an advantage.

Competencies:

• Customer service orientation.
• Communication skills.
• Attention to detail.
• Record management.
• Problem-solving ability.