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  • Posted: Oct 5, 2021
    Deadline: Oct 20, 2021
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    Vodstra Limited is a corporate organization whose aim is to use disruptive and innovative strategies to support SMEs grow their leadership, develop business and entrepreneurship in Nigeria. We support local and international organizations by providing business solutions and advisory to enable organizations to build skills and competencies required to thrive and survive in challenging and growing economies around the world.
    Read more about this company

     

    Customer Relationship Manager

    Vodstra Limited - We are recruiting to fill the position below:
    Industry: Transportation

    Responsibilities

    • Plan, organize and coordinate all marketing and customer service activities to ensure that the departmental target is achieved.
    • Develop Customer Service Strategy that meets the current trend in the logistic industry
    • Increase customer conversion rates by minimizing negative customer experiences through scheduled journey management
    • Design services and products to attract more customers.
    • Prepare a Report of all information relating to customers, routes received and submit an implementation plan for approval.
    • Select the most appropriate channel(s) for the promotion of the company’s services and ensuring the widest possible coverage at competitive prices.
    • Ensure and maintain proper interaction and communication with branches to develop and maintain a coordinated marketing drive.
    • Ensure the customers’ needs are met daily through proactive execution of the journey plan
    • Proactively prevent customers dissatisfaction through prompt management of feedback
    • Manage department to ensure the corporate goals are achieved

    Candidate Profile

    • B.Sc/HND from a recognized Tertiary Institution
    • A self-motivated professional with at least 7 years post-qualification experience in marketing and customer service practice preferably in the FMCG markets, banking and transportation sector.
    • Should not be more than 40 years of age.
    • Very versatile in IT applications.

    Method of Application

    Interested and qualified candidates should forward their CV to: info@vodstra.com using the position as subject of email.

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