Customer Relationship Management Developer at Interswitch

About the job

• Ideal candidate has some prior experience in both Dynamics AX 2012 and Dynamics 365 F&O and looking to work in an innovative and forward- thinking environment. This position is ideal for an individual who is looking for career progression and the opportunity to upskill alongside a new challenge.

Job Description

• Provides technical and functional support in the areas of Microsoft CRM 2012 R2 and future versions, including administration, problem resolution, support, process mapping, development, testing, security, and training.
• Works closely with other team members and partners to complete the ongoing Microsoft CRM 2012 on-premises migration to Dynamics 365 modules, including Customer Support and Sales & Marketing.
• Collaborates with the lead developer and other team members to improve the CRM/D365 system, helping the business achieve its objectives.
• Designs and develops Dynamics 365 projects and customizations based on Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
• Participates in design and code reviews, provides input into design recommendations, and ensures alignment with pre-defined architectural specifications.
• Performs unit tests and integrated testing to ensure delivered solutions are of high quality.
• Contributes to the definition and documentation of Functional Design Documents (FDDs).
• Moves code between environments routinely, following best practices.
• Collaborates with business analysts, other developers, and internal users to identify, analyze, and troubleshoot technical issues related to integrations and the Microsoft CRM/D365 application.
• Identifies and escalates system performance issues, risks, and impediments to the team lead and immediate supervisor.
• Executes coding changes and development in line with established coding standards and best practices.
• Demonstrates a high level of proficiency with Team Foundation Server (TFS).
• Possesses experience with X++, SSRS, and MS SQL Server, and demonstrates strong knowledge of CRM database structure, coding, and development techniques.
• Communicates effectively—both written and verbally—with technical and non-technical professionals.

Formal Education & Certification

• Bachelor’s degree in Computer Science, STEM discipline (Science, Technology, Engineering, or Mathematics), or a related field.
• Microsoft Dynamics 365 Certifications.
• ITIL Certification (preferred).

Knowledge & Experience

• Hands-on experience with Dynamics 365 Modules, including Finance and Operations and Human Resources.
• Experience with Microsoft CRM 2012 migration to Dynamics 365.
• In-depth knowledge of Microsoft CRM / Dynamics 365 development.
• Strong ability in performance analysis and troubleshooting.
• Advanced knowledge of database query languages.
• Excellent verbal and written communication skills.

Technical Skills & Tools

• Visual Studio – 3–4 years of experience.
• Team Foundation Server (TFS) – 3–4 years of experience.
• .NET Development Platform – 3–4 years of experience.
• Microsoft Programming Languages – Proficiency in X++, C++, C#, C, XML (3–4 years of experience).
• Microsoft SQL Server – 3–4 years of experience.
• Microsoft Power Platform – 3–4 years of experience.
• Microsoft Office Suite – High level of proficiency.

Additional Requirements

• Minimum of a Bachelor’s Degree with 3+ years of progressive experience in technical environments.