Customer Relations Officer at Total Child School

Responsibilities

• Increase enrolment conversion by meeting and exceeding monthly sales goals, achieved by enrolling families in the academic session.
• Follow-up field calls from families looking to enrol students in Corona Schools.
• Employ a consultative phone sales approach to determine the individual needs of families and students.
• Follow up with families who express interest in Corona Schools using email, outbound phone calls, and other methods of communication.
• Achieve data-driven goals in the metrics of outbound calls, total talk time, inbound calls, and conversion rates.
•     Work within approved sales scripts to navigate customer decision-making processes to close enrolment prospects.
•     Propose and recommend compelling solutions to escalate sale objections for decision making.
•     Improve CSTC’s team's success by proactively contributing new ideas, market feedback, and successful sales strategies.
• Driving new business to cultivate growth from lead generation within the Corona Schools to meet or exceed seasonal, quarterly, and annual sales goals and targets.
• Use Sales Cloud, HubSpot, and other sales tools to understand sales history, build detailed proposals, and accurately forecast and manage the territory.
• Responsible for new customer prospecting and acquisition, enrolment drive, and utilizing corporate tools and applications to document, plan, monitor, and meet sales objectives within CSTC.
• Customer experience and managed care optimization with the school’s growth.
• Using a CRM system to develop and maintain territory pipeline from prospect to close.

Qualification

• Bachelor’s degree required. Master's degree a plus.
• Access to a dedicated home office, including a high-speed internet connection. We provide all the technology you need.
• Minimum 2 years of sales experience as a sales rep and communicator who is highly organized with a data-driven background. They can quickly learn and leverage new technologies to maximize the impact of marketing solutions to improve enrolment and customer experience.  
• The ideal candidate has an entrepreneurial spirit and is willing to seek out, engage, and close business while working in a dynamic/complex environment.
• Intellectual curiosity, a customer-centric mindset and an appreciation for educational institutions are keys to success in this role.