We are an e-commerce platform that offers a unique shopping experience that is unparalleled in the industry. Our platform is designed to provide seamless shopping, order placement and delivery experience, whether you're looking to purchase a single item or bulk products. We are a platform to traditional middlemen serving as catalysts to big and small commerc...
Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
Manage all online orders accurately track and report order progress, follow up and handle all customer queries
Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.
Requirements
Candidates should possess a Bachelor's Degree
Minimum of 3 year’s experience in customer service for an e-commerce business, preferably a marketplace or consumer products
Strong E-commerce background
Quick learner with the ability to absorb information on our brand's history, product offerings and communications
Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
Proactive personality and self-motivator
Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
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