Customer Relations Officer at Shawali

Job Description

• Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
• Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
• Manage all online orders accurately track and report order progress, follow up and handle all customer queries
• Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.

Requirements

• Candidates should possess a Bachelor's Degree
• Minimum of 3 year’s experience in customer service for an e-commerce business, preferably a marketplace or consumer products
• Strong E-commerce background
• Quick learner with the ability to absorb information on our brand's history, product offerings and communications
• Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
• Proven to be organized, methodical and rigorous.

Deadline: 14th May, 2023.