Customer Relations Officer at PPC Limited

Summary of Roles / Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Help patients in distress by responding quickly to emergencies.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Record incidence as it occurs.
• Report daily activity to the Floor Supervisor for decision making.
• Document and escalate issues resulting from perceived bad customer service.
• Work hand-in-hand with security personnel in coordinating patients’ flow.
• Engage disgruntled clients and devise appropriate means of making them happy.
• Address waiting patients and attend to their requests and concerns.
• Assist in directing clients to procedure areas.
• Assist in resolving basic challenges or issues being encountered by clients while directing more technical issues to appropriate departments or authority.
• Inform concerned departments about urgent client’s issues.
• Daily Record and report clients’ complaints and challenges to the Floor Supervisor.

Qualification and Person Specification

• Candidates should possess a Bachelor's Degree qualification
• 1-3 years’ experience as a Customer Relations Officer.
• Basic knowledge of the healthcare industry and operations.
• Ability to work varied hours/days, including nights, weekends, and holidays, as required.
• Advanced level spreadsheet skills and PC literacy.
• Confident communication skills and strong report writing skills.
• Excellent use of Millensys software.
• Good listening skill.
• Strong interpersonal skills.
• Ability to forecast and be proactive.
• Organized team player.
• Self-motivated and detail-oriented.
• Ability to meet and exceed organization’s goals.
• Attention to detail.
• Candidate MUST have science/medical-relatedbackground.