Customer Relations Officer at Photizo Properties Ltd

JOB DESCRIPTION:

The Customer Relations Officer attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

JOB RESPONSIBILITIES:

• Resolve customer complaints via phone, email, mail or social media
• Compile reports on overall customer satisfaction

• Keep records of customer interactions, process customer accounts and file documents

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Provide accurate, valid and complete information by using the right methods/tools

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Build sustainable relationships of trust through open and interactive communication

• Identify and assess customers' needs to achieve satisfaction

• Open and maintain customer accounts by recording account information

JOB REQUIREMENTS:

• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor’s degree in Administration/Social Sciences or related field.
• A minimum of 3 years’ experience in CRM Roles.
• Excellent interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• MUST BE WILLING TO WORK FLEXIBLE HOURS INCLUDING WEEKENDS AND PUBLIC HOLIDAYS
• APPLICANTS SHOULD RESIDE ON THE ISLAND