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  • Posted: Feb 11, 2021
    Deadline: Feb 25, 2021
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    Customer Relations Officer

    JOB DESCRIPTION:

    The Customer Relations Officer attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

    JOB RESPONSIBILITIES:

    • Resolve customer complaints via phone, email, mail or social media
    • Compile reports on overall customer satisfaction
    • Keep records of customer interactions, process customer accounts and file documents

    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

    • Provide accurate, valid and complete information by using the right methods/tools

    • Recommend potential products or services to management by collecting customer information and analyzing customer needs

    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    • Build sustainable relationships of trust through open and interactive communication

    • Identify and assess customers' needs to achieve satisfaction

    • Open and maintain customer accounts by recording account information

    JOB REQUIREMENTS:

    • A team player with leadership skills.
    • Maintain a positive attitude focused on customer satisfaction.
    • A bachelor’s degree in Administration/Social Sciences or related field.
    • A minimum of 3 years’ experience in CRM Roles.
    • Excellent interpersonal and communication skills
    • Ability to multi-task, prioritize and manage time effectively
    • MUST BE WILLING TO WORK FLEXIBLE HOURS INCLUDING WEEKENDS AND PUBLIC HOLIDAYS
    • APPLICANTS SHOULD RESIDE ON THE ISLAND

    Method of Application

    This job has expired. Application is no longer allowed

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