Customer Relations Officer at Lynn Group

Purpose Statement

• We’re looking for a passionate and customer-focused professional who can act as the first point of contact for customers by selling, promoting the organization’s products, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

Responsibilities

• Serve as the initial point of contact through phone, email, chat, or in-person interactions.
• Respond to customer inquiries related to products, orders, and complaints.
• Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements.
• Accurately record all customer interactions in CRM or internal tracking systems.
• Work closely with departments such as sales and logistics to resolve complex customer issues.
• Deliver product information, troubleshoot basic concerns, and escalate issues when needed.
• Share insights on customer behavior and trends, recommending improvements to enhance processes.
• Adhere to communication guidelines while consistently representing the brand in a positive manner.
• Maintain cleanliness throughout the store and adhere strictly to food safety regulations.
• Use POS systems efficiently while delivering friendly and prompt customer service.

Requirements

• Higher Education Diploma or equivalent; further education is a plus with 3 years experience..

Essential Skills:

• Skilled in multitasking, adaptability, telephone etiquette, customer service, time management, organization, attention to detail, scheduling, and proficient use of technological tools.
• Demonstrates professionalism and a strong focus on quality.
• Exceptional communication abilities, with strengths in empathy, active listening, and conflict resolution.
• Highly developed problem-solving skills and keen attention to detail.
• Enthusiastic and customer-oriented, with strong interpersonal skills.
• Genuine interest in health, fitness, and wellness, particularly nutrition.
• Willingness to work flexible hours, including days, evenings, and weekends.
• Experience in food service, retail, or sales is an asset.
• Professional, friendly, and dependable demeanor.