Customer Relations Officer at Emotion Press

Duties and Responsibilities:

• Help ensure a good customer experience through quality service
• Sell the company's products
• Recommend the company's products to customers
• Receive payments from customers
• Serve as a Community Engagement Officer for the company's social media platforms
• Handle structured communications to customers
• Coordinate delivery of products to customers

Requirements

• Applicants within Ibadan, Oyo state will be preferred.
• Good understanding of spoken and written English.
• Good communication skills/customer service skills
• Understanding of computer/ Social media selling and customer service essentials.
• Understanding of the Book Publishing/General Printing industry. A background in Media, Mass Communication, and related fields would be desirable
• Ability to use Microsoft Office tools, Social media marketing, and so on
• Working experience in a target-driven, good customer service environment
• Work experience in the Printing/Publishing industry. Marketing/sales experience in a service industry