Customer Relation Officer at T9 Laundry & Premium Drycleaners

Job Description

• As a Customer Relation Officer at T9 Laundry & Premium Drycleaners you will be at the forefront of our customer interactions.
• Your primary responsibility will be to provide outstanding service, address customer inquiries, and resolve issues in a professional and efficient manner.
• Your interactions will be both over the phone and through email, ensuring our customers' needs are met promptly.

Key Responsibilities

• Respond to customer inquiries via phone, email in a timely and courteous manner.
• Provide accurate information and assistance to customers regarding our services.
• Handle and resolve customer complaints or concerns professionally, aiming for first-contact resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.

Requirements

• Minimum of OND / HND, B.Sc certificate with a proven 3 - 6 years working experience.
• Previous experience as a Customer Relation Officer in a Laundry company is a plus.
• Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency in using computer software and customer service tools.