Customer Project Manager at Ericsson

About this opportunity

We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects in the Digital Services (DS) OSS Core & Cloud domain securing that project goals are met; customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.

What you will do

• Establish the project plan baseline: define project scope, secure the necessary resources, and plans and supervise all activities
• Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
• Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
• Handle project finance: ensure financial system monitoring
• Develop the business: participate to contract preparation and to pre-sales meeting
• Develop the CPM subject area; simplify processes, methods and tools with creative ideas
• Mentor the project team and support their professional growth
• Secure delivery compliance to both contractual and business case requirements
• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
• Drive improvement activities related to risk assessments and risk management
• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

You will bring

• Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
• Min years of experience: More than 7 years in ICT sector project management
• Demonstrable experience of several years in project manager role; or equivalent leadership role
• Domain experience: OCC (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems)
• Product Knowledge: Cloud Communication (IMS, Mobile Switching, Cloud Signaling), Cloud Core (UDM, CS & PS Core), Cloud Infrastructure (NFVi), Automated Network Operations (Orchestration, Analytics and Assurance, OSS Network Management).
• Certification: PMI© project manager certification (PMP) or equivalent
• Proven problem-solving skills and good in written & spoken communication
• Customer focused and desire understand business and customer needs
• Professional attitude with solid ability to prioritize, manage time and deliver results
• Good team player with high interpersonal skills
• Financial Acumen & Analytical Skills
• Customer and Market Insight!
• Proficiency in English Communication!
• Project management skills acquired through training, project management experience or other experience of using project management methods.
• Experiences related to project management methodologies, techniques and tools.
• Professional competence related to the project type and the nature of the project outcome.
• Experience of working within the Telecom/IS/IT industry.
• Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail, and collaboration tools as communication vehicles.
• Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.