Customer Liaison Officer at NewRest Group

Job Description

• Provide support in for all operational processes for economic and efficient service delivery
• Provide support in implementing the commercial planning process in coordination with the standard procedures of cross-functional departments.
• Ensure service deliveries are accurately invoiced through weekly and monthly reconciliation with invoicing department.
• Provide relevant support in conducting evaluation of key account commercial plans by generating forecasts from historical data.
• Menu Prepare menu specifications, crew information, schedule, and cycle change
• Investigate and resolve all customers’ enquiries, complaints and queries within record time
• Confirm delivery slips with the unit
• Prompt communication of information menu change, packing plan and galley plan and other relevant information to concerned departments.

Requirements

• Candidates should possess an HND / Bachelor's Degree with a minimum of 2 years relevant work experience.