Customer Knowledge Analyst at Ntel Nigeria

Job Description

• Organize and build a structured data storage format by known database management systems/applications, within the context of the customer marketing operational scope.
• Support the retention Key Account Management (KAM) activities with daily customer activities data for on-going daily retention and marketing campaigns.
• Support the application of customer analytics in driving sales/marketing efficiency and effectiveness and targeted localized intervention to drive subscriber growth and market share.
• Provide weekly / monthly trend Analysis called Stronghold Report: Analysis of customer’s usage and habits, segments performance, product plan trends, regional customers behavioral pattern(Network coverage advantage) etc.
• Business performance dashboards to provide comprehensive reporting, analytical and advisory support on customer activities.

Requirements
Education:

• B.Sc / HND in any discipline
• NYSC

Knowledge:

• Core competence in SQL, application development and data modeling
• Data Mining using BIDS & MSQL 2008, 2012, 2014, 2017;
• SQL Server
• Database and Application Development, implementation and administration.