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  • Posted: Mar 30, 2020
    Deadline: Apr 10, 2020
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    Innovectives, an integrated fintech company, is a MasterCard Payment Facilitator, licensed Agent Banking Services Provider, interbank Payment Aggregator as a well as a certified mobile Point of Sale solution provider. Innovectives facilitates digital, mobile and e-payment payment services such as Customer-to-Customer [C2C] Business-to- Business [B2B], Busine...
    Read more about this company

     

    Customer Intelligence Analyst

    Job Description

    • Analyze large amounts of information to discover trends and patterns
    • Define Data Governance Standards within the Organization
    • Aid in the realignment of all Data goals within the Organization
    • Drive improved data quality for effective analytics and decision making
    • Develop Data Models for the Organization
    • Evaluate Data Models and Physical Databases for variances and discrepancies
    • Build Predictive models and Machine learning algorithms
    • Ensure Quality Data for regulatory purposes
    • Drive Customer Feedback Management within the Organization
    • Preparation of Reports and presentation of information using data Visualization techniques
    • Analyze Customer Performance and Provide insights
    • Evaluate and analyze user experience processes and provide guidance on improvement across various touch points
    • Drives discussion of key metrics with interpretation, hypothesis and proposes action

    Qualifications
    Minimum Experience:

    • Candidate should have 3 years cognate experience working in a similar role.
    • Must have strong knowledge of data analysis, data management and business intelligence reporting using excel
    • You must be skilled at analysing customer feedback metrics and handling displeased customers.

    Method of Application

    Interested and qualified candidates should send their CV to: buildacareer@innovectives.com using the "Job Title" as the subject of the email.

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