Customer Finance & Mortgage Manager at Alpha Mead Group

Financials

• Monitor and analyze portfolio growth, sales, service, credit quality, ROI, MFI, and expense results for the portfolio.
• Generate opportunities for sales specialists for Bank, General Insurance, and Life products using the agreed sales process. 
• Coordinate the disbursement of all outstanding mortgages within the Federal Mortgage Bank of Nigeria and partner Private Mortgage Information system.
• Ensure alignment of mortgage provision with the real estate development strategic business objectives.
• Profile offtakes to meet National Housing Fund /Private Mortgage Information criterion
• Book mortgages for off-takers of the Development Company's product output across sites.
• Develop and manage a bouquet of mortgage products and service offerings for the company's customers.

Customer/Service

• Support improvement and monitor the relevant customer service/customer satisfaction outcomes for the portfolio.
• Manage the mortgage application processes for clients to deliver a high-level customer experience.
• Monitor customer repayments and provide up-to-date financial statements on customer transactions.
• Provide advisory to customers on best mortgage options and processes for accessing same.
• Coordinate with other departments within the company to ensure that all mortgage processing activities are completed on time
• Interface with mortgage lenders, sales team, finance, and other internal and external stakeholders adequately

Risk

• Ability to identify an acceptable level of lending risk, in line with the company's risk appetite statement, and to maximize profit from that transaction
• Support and demonstrate a risk management culture in line with the company's values 
• Keep up to date with new mortgage products and changes in mortgage regulation.

Qualifications

• First degree in Finance, Business Administration, Economics or any other related discipline
• MSc/MBA is an added advantage
• Minimum of 5 years in a Primary Mortgage Institution with working knowledge of Nigeria Housing Fund disbursement or property development company
• Experience coordinating Nigeria Housing Fund mortgage operations.
• Familiarity with financial software programs such as CRM and LOS.
• Working knowledge of banking services regulations.