Customer Experience Specialist at Cowrywise

Job Summary

Our Customer Experience Specialists are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time. We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Primary Responsibilities

• Own customer interactions across channels, ensuring issues are resolved clearly, accurately, and with empathy.
• Explain savings and investment concepts in simple, practical terms that customers can easily understand and act on.
• Use day-to-day customer conversations to spot recurring issues and share clear, practical recommendations that improve products and internal processes.
• Help deliver a customer experience that keeps customers engaged and willing to recommend Cowrywise.

Location

Lagos (hybrid)

An Ideal Candidate Will Bring:

• 1-2 years relevant experience.
• Keen interest in fintech and wealth management.
• Passion for customer service.
• Excellent communication skills.
• Resilience to manage push-backs.
• Excellent collaboration skills.
• Strong analytical skills.
• Patience to listen and empathy to connect with customers’ needs.

It would be an added advantage if you:

• Are passionate about people, data and products
• Enjoy working in a fast-paced and challenging environment
• Have experience working in a client-facing role