Customer Experience Officer at Wellspring College

We are looking to recruit an exceptional Client Experience Officer who will be responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to ensure delightful customer experience at all stages of the customer engagement with a company.

JOB RESPONSIBILITIES

• Tracking customer experiences across online and offline channels.
• Collaborating with other teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.​

JOB REQUIREMENTS

• A bachelor's degree holder
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Expert level written and verbal communication skills
• Extensive experience in gathering and interpreting customer experience information.
• Proficiency in CX and CRM softwares
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Great problem-solving skills and attention to details
• Good accent