We are a fully integrated product handling company that delivers value added logistics and distribution services with the vision to be the leading provider of safe logistics and distribution services while delivering superior value to our customers, employees and shareholders. TSL currently operates out of five(5) locations in the Western and Eastern regions of Nigeria providing regional logistics services to clients in the oil and gas, mining and construction, FMCG and agricultural sectors.
Ensure proper documentation and prompt response to all customer inquiries, requests, and complaints (via phone, email and live chat or any tool provided for such activities).
Track customer’s shipment from plant to delivery locations and provide interventions to manage any service gaps. Report such gaps via email/phone to the customer and log such engagements on the query logger.
Ensure utmost professionalism in providing customer correspondences and all forms of customer engagement and interaction.
Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
Requirement/ Qualification
Minimum of a BSC/HND certification.
Minimum of 1 year Post NYSC experience in a Customer Service Role.
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