Customer Experience Officer at Transport Services Limited

Description

• Ensure proper documentation and prompt response to all customer inquiries, requests, and complaints (via phone, email and live chat or any tool provided for such activities).
• Track customer’s shipment from plant to delivery locations and provide interventions to manage any service gaps. Report such gaps via email/phone to the customer and log such engagements on the query logger.
• Ensure utmost professionalism in providing customer correspondences and all forms of customer engagement and interaction.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.

Requirement/ Qualification

• Minimum of a BSC/HND certification.
• Minimum of 1 year Post NYSC experience in a Customer Service Role.
• Member of a relevant professional body.