Customer Experience Officer at MorningStar Ceramics

Job Summary

• We are seeking a friendly, proactive, and customer-focused Customer Experience Officer to join our organization.
• The ideal candidate will be responsible for delivering exceptional service, managing customer interactions, and ensuring a positive experience at every point of contact with the company.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and requests
• Provide timely, professional, and courteous support across all channels
• Handle customer complaints and resolve issues effectively
• Maintain accurate customer records and interaction logs
• Monitor customer satisfaction and gather feedback for improvement
• Collaborate with internal teams to enhance service delivery
• Educate customers on company products and services
• Follow up with customers to ensure satisfaction and loyalty
• Uphold the company’s customer service standards and values

Requirements & Qualifications

• HND/BSc in Business Administration, Marketing, or related field
• Proven experience in customer service or customer experience roles
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Customer-oriented mindset with attention to detail
• Proficiency in Microsoft Office and CRM systems
• Ability to remain calm and professional under pressure.