Customer Experience Officer - Female at The Choice Sanitary Wares Nigeria

We are a brand in the Sanitary Industry. we are outsourcing for intelligent, experienced and smart applicats to manage our customer experience portfolio.

Gender - Female

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Reach out to customer leads through cold calling.
• Collaborating with IT developers, as well as the marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.