Customer Experience Officer at Efficacy Construction Company

Job Description

• We are searching for a Customer Experience Officer with a high level of integrity to be responsible for administrative tasks such as welcoming visitors to our office.
• You will be responsible for managing and enhancing the overall customer experience.
• The ideal candidate must be able to make an excellent first impression of the organisation.

Job Responsibilities

• Attend to, and accommodate visitors andclients and inform those they will see within 5 minutes of their arrival.
• Promote customer satisfaction through appropriate interactions and responsiveness to visitor's needs.
• Ensure the reception is not always crowded, appear tidy and well-arranged and help to ensure office decorum.
• Helpmaintain workplace security by administering visitor logs.
• Receive client's calls, emails, and messages and swiftly respond to them.
• Enter clientinformation into the organization's database.
• Handle incoming and outgoing correspondence.
• Prepare meetings and training rooms.
• Record, file and track all outgoing and incoming courier and sort mail and email of the company.
• Provide excellent customer service.
• Contribute positively as part of a team and help with various required tasks.

Skills and background

• Degree in any related field
• Minimum of OND
• Minimum of 2 years proven experience as a customer service officer or relevant position
• Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Strong communication and people skills
• Customer orientation and ability to adapt and respond to different types of customers.
• Strong interpersonal skills
• Excellent time management.
• Good listening skills
• Good organisation and ability to multitask.
• Strong time-management and organisation skills.
• Tech-savvy and experienced with word processing and email programs.