Customer Experience Officer at Alice and Tiwa

About the Role:

We are seeking an enthusiastic and customer-centric individual to join our team as a Part-Time Customer Experience Officer. This is a Saturday-only position, providing excellent customer service and support to our valued patrons. You will also play a key role in maintaining a clean and welcoming store environment.

Key Responsibilities:

• In-Store Customer Assistance:
  • Provide exceptional customer service to customers visiting our physical store on Saturdays.
  • Assist customers with product selection, answer questions, and provide personalised recommendations.
  • Address customer concerns and resolve issues promptly.
  • Ensure a positive and enjoyable shopping experience for all customers.
• Store Maintenance:
  • Maintain a clean and organized store environment.
  • Assist with light housekeeping duties, such as tidying shelves, dusting, and ensuring the store is presentable for customers.

Qualifications:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Passion for providing exceptional customer service.
• Strong attention to detail and organisational skills.
• Availability to work Saturdays is mandatory.