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  • Posted: Feb 18, 2026
    Deadline: Feb 28, 2026
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  • DO.II Designs Ltd. focuses on furniture manufacture, interior design, space planning and turn-key remodeling projects for the high-end residential, property development, hospitality and corporate market. With over 25 years in the furniture manufacturing and interior design industry at the helm of affairs in Design Options, DO.II's founder, Ifeyinwa Ighoda...
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    Customer Experience Manager

    • A minimum of a Bachelor’s degree in business administration, marketing, business management, communications, or a related field
    • 5 years plus in customer service or experience management, preferably in retail or furniture, 3 years in a supervisory role.
    • Strong communication, leadership, and conflict-resolution skills.
    • Proficiency in CRM tools and customer feedback systems.
    • A keen eye for design trends and an understanding of furniture products is a plus.
    • Build and maintain strong client relationships by engaging with key stakeholders and business executives, while leveraging sales data to shape strategic decisions.
    • Act as first point of contact for clients with orders in house to provide status updates
    • Monitor production lead times and help expedite orders to meet our lead time windows
    • Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives
    • Monitoring customer satisfaction metrics and feedback to identify areas for improvement.
    • Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders
    • General administrative duties and office management in support of the company’s sales and customer satisfaction goals, including some phone overflow

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@doii-designs.com using the position as subject of email.

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