Customer Experience Lead at Raedial Farms

Job Description

• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Lead other customer service personnel
• Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
• Prepare product and customer reports by gathering data collected during customer interactions
• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
• Maintain a positive attitude and calmly respond to customers complaints
• Recommend possible products to meet the customers needs
• Keep proper records and updated customer and clients database.
• Support the sales team in processing customers' goods and payments
• Liaise with the media team on digital marketing

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.