Customer Experience Intern at Zkteco Biometric Limited

Job Description

• Handle customers complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customers interactions
• Answer both general/specific customer questions about the company’s products
• Meet personal/customer service team sales targets and call handling quotas
• Provide potential and existing customers with exceptional customer service

Qualifications

• First degree in Mass communications, Computer Science, Marketing and related field is an added advantage
• Graduates who have completed their Higher Education programs and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).
• Confident with phone inquiries
• Knowledge of CRM tools
• Excellent verbal and written communication skills
• Ability to collaborate with teams
• Attention to detail and critical thinking
• Ability to work in a fast paced environment
• Experience in Customer Service is an added advantage