Customer Experience Associate at Club Concierge Africa

Job Description

Client Reception and Interaction:

• Greet clients and visitors with a friendly demeanor.
• Answer and direct phone calls, emails, and inquiries promptly.
• Provide information about travel services, packages, and promotions.
• Assist clients with bookings, cancellations, and modifications.

Administrative Support:

• Manage the front desk and maintain a tidy reception area.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain client records and update databases.
• Schedule and coordinate appointments and meetings.

Customer Service:

• Address and resolve client concerns and complaints with professionalism.
• Ensure high levels of client satisfaction through excellent service.
• Assist in managing social media inquiries and online reviews.

Operational Tasks:

• Coordinate with travel agents and other departments to ensure seamless service.
• Monitor and replenish office supplies and promotional materials.
• Assist in the preparation of travel itineraries and documents.

Requirements

• Proven experience as a receptionist, front desk representative, or similar role.
• Previous experience in the travel industry is highly desirable.
• Exceptional verbal and written communication skills.
• Proficient in Microsoft Office Suite and general office equipment.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a positive attitude.
• Ability to handle stressful situations calmly and effectively.