Customer Engagement Officer at Ruff n Tumble October, 2021

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Posted: Oct 15, 2021

Deadline: Oct 31, 2021
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Ruff n Tumble is Nigerian’s Leading Clothing Brand for Cool teens and Kids with an international appeal. At Ruffntumble, we design, produce and retail clothing for boys and girls from new born to sixteen -year olds (0-16 yrs). Our style is trending with pieces that allow the young dynamic Nigerian to express their personal style. We have evolved over ...
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Customer Engagement Officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 4 years
- Location Lagos
- Job Field Media / Advertising / Branding
MAIN OBJECTIVE OF THE JOB

Achievement of the organization’s strategic objective by focusing on supporting the customer experience unit in ensuring excellent customer engagement and also translate Ruff’n’Tumble’s core value of customer satisfaction into the customers day to day reality.

RESPONSIBILITIES/ DELIVERABLES/OUTCOME
- Weekly Health Check Call
- Trendsetters Engagement via Calls, Emails, SMS
- Inactive Customers Engagement
- Prospective Customers Engagement
- Customer Database Management
- Customer Satisfaction Telephone Survey & Feedback Reporting
- Store support and attend to store enquiries
- Confirmation of store credit usage
- Telemarketing - Communication of ongoing offers/promotions
- Telesales – Conversion to Sales through telephone engagement
- Customer Enquiries Management
- Engaging on Loyalty Programme.
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Method of Application

Interested and qualified candidates should forward their CV to: recruitment@ruffntumblekids.com using the position as subject of email.

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