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  • Posted: Oct 15, 2021
    Deadline: Oct 31, 2021
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  • Ruff n Tumble is Nigerian’s Leading Clothing Brand for Cool teens and Kids with an international appeal. At Ruffntumble, we design, produce and retail clothing for boys and girls from new born to sixteen -year olds (0-16 yrs). Our style is trending with pieces that allow the young dynamic Nigerian to express their personal style. We have evolved over ...
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    Customer Engagement Officer

    MAIN OBJECTIVE OF THE JOB

    Achievement of the organization’s strategic objective by focusing on supporting the customer experience unit in ensuring excellent customer engagement and also translate Ruff’n’Tumble’s   core value of customer satisfaction into the customers day to day reality.

    RESPONSIBILITIES/ DELIVERABLES/OUTCOME

    • Weekly Health Check Call
    • Trendsetters Engagement via Calls, Emails, SMS
    • Inactive Customers Engagement
    • Prospective Customers Engagement
    • Customer Database Management
    • Customer Satisfaction Telephone Survey & Feedback Reporting
    • Store support and attend to store enquiries
    • Confirmation of store credit usage
    • Telemarketing - Communication of ongoing offers/promotions
    • Telesales – Conversion to Sales through telephone engagement
    • Customer Enquiries Management
    • Engaging on Loyalty Programme.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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