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One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. Headquartered in Bungoma, Kenya, the organization works with farmers in rural villages throughout Kenya, Rwanda, Burundi, Tanzania and recently Malawi. Using a market-based ap...
About the Role
We are looking for a passionate Customer Engagement & Audit Supervisor who will set up and manage the customer engagement unit, ensuring that customer queries are resolved within the stipulated service level agreement with an aim of improving overall customer experience and lead strategic innovations and interventions as the pilot ramps up for scale. The Customer engagement and audit Supervisor will report to the Systems Lead and, manage a range of 2-10 people within the team.
Responsibilities
The detailed scope of tasks is as follows:
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
Preferred Start Date
As soon as possible
Job Location
Minna, Nigeria
Benefits
Health insurance, paid time off
Eligibility
This role is only open to citizens or permanent residents of Nigeria
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
Interested and qualified? Go to One Acre Fund on boards.greenhouse.io to applyBuild your CV for free. Download in different templates.
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