Customer Care Service Officer at Genesis Couture Ltd

Job Summary

We are seeking a  customer service officer to manage our front office operations and provide pre-sales and after-sales support to our prestigious clients. The Customer Service officer is responsible for ensuring an outstanding customer experience . The role holder will resolve customer inquiries, identify prospective clients and contribute to marketing campaigns. Core functions include customer relations, customer database management, invoicing, and stocktaking.

Job Description

Responsibilities: 

• Ensure outstanding customer service by promptly resolving phone and in-person inquiries.
• Facilitate measurement taking, amendments, and delivery of fabrics to the workshop.
• Update clients on the status of garment production and share information on new stock and customer bonus schemes.
• Prepare and assign garment production schedules to tailors & finishers.
• Maintain contact registry of vendors and promptly call for their services when required.  
• Prepare invoices and receipts, as well as actively follow up on full payment from clients prior to the final delivery date.
• Facilitate stocktaking of fabrics.

Requirements: 

• Minimum work experience length between 3-5 years 
• Outstanding English level (Fluently speaking and written).
• Good Customer Management skill
• Effective communication skills are required (oral, written, and computer).
• Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
• The ability to multi-task and adapt to change is critical.