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  • Posted: Sep 13, 2021
    Deadline: Sep 21, 2021
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  • Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
    Read more about this company

     

    Customer Care Service Executive

    Our client, an Internet Service Provider (ISP), is recruiting to fill the position below:

    Location: Lekki, Lagos
    Reporting To: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager

    Job Description

    • First line interaction with customers
    • Ensure customer queries / requests/ concerns are attended, documented and reported to management
    • Follow-up with relevant department should in case there is any delay, escalate at deviations
    • Connect with customers and maintain cordial relations in the interest of the business
    • Responsible for Stock and Cash Management at the shop
    • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
    • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
    • Ensure Customer Service attitude is exemplified by actions and initiatives
    • Motivate contribution from colleagues to ensure Customer Delight
    • Adopt standards for business activities/processes and ensure adherence
    • Ensure Daily Operational Reports are prepared and submitted in time
    • Share improvisations with management which can be replicated at all locations/ processes.

    Job Requirements

    • Candidates should possess a Bachelor's Degree.
    • Desired Experience 1 to 3 years in a similar profile.

    Essential Attributes:

    • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

    Desired Attributes:

    • Relevant Industry Experience, Been on the front end handling customers and team.
    • Should have Planning and organizing skills proven achiever, Should have sharp business acumen.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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