Customer Care Representative at UpperMark Solutions Limited

We are seeking a dedicated and empathetic Customer Care Representative to join our team and contribute to our mission of delivering top-notch customer support.

As a Customer Care Representative, you will be the first point of contact for our valued customers. Your primary responsibility is to provide excellent customer service and support, addressing their inquiries, and concerns, and resolving any issues they may encounter. You will play a crucial role in ensuring our customers have a positive and seamless experience with our services.

Key Responsibilities:

1. Provide exceptional customer service through various communication channels, including phone, email, chat, and social media.
2. Actively listen to customers, understand their needs, and provide accurate and timely information or solutions.
3. Call and follow up with clients.
4. Accurately document customer interactions, issues, resolutions e.t.c.