Customer Care Representative at The HR Hub Nigeria

Job Description

• Escalating customer’s issues via appropriate channels for proper resolution.
• Evaluate customer challenges and proffer solutions.
• Manage and resolve customers’ complaints.
• Use of suggestive selling techniques to promote services.
• Proffer options and alternatives to customers and offer assistance in making choices, as the case may be.
• Ensuring that the service provided will lead to repeat purchases
• Updating customer records and providing feedback to management for better customer service performance.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 2 years work experience.